HAVE QUESTIONS

1. What is FRM LLC's shipping policy?

We offer several shipping options, including standard and expedited shipping. All orders are processed as soon as possible after payment confirmation and typically ship within 1-3 business days. Specific shipping times depend on your location and the chosen shipping method. We will provide you with tracking information via email so you can easily check your order status.

2. Where can I check my order status?

You can check your order status by logging into your account and going to the "My Orders" page. If you haven't registered an account, you can also check your order status using the tracking link in your order confirmation email.

3. What is FRM LLC's return policy?

We want you to be satisfied with your purchase. If you are not satisfied, you can request a return within 30 days of receiving the item. The item must be unused, in its original packaging, and accompanied by proof of purchase. Please see our return policy for detailed return procedures.

4. How do I exchange an item?

If you wish to exchange an item, please contact our customer service team for guidance on the exchange application process. Similar to the return policy, the item must be unused and in its original packaging. We will assist you with the exchange process.

5. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will try our best to accommodate your request, but please note that once an order enters the shipping process, it may not be possible to modify or cancel it.

6. Does FRM LLC offer international shipping?

Currently, we do not offer international shipping.

7. Do I need an account to shop?

You can shop without registering an account, but creating an account will make it easier for you to manage your orders, view your order history, and get the latest promotions.

8. What payment methods does FRM LLC accept?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other popular electronic payment methods. You can choose the payment method that best suits you at checkout.

9. Where can I find product sizes and a size guide?

A size guide is available on each product page on our website to help you choose the right size. If you have any questions about sizing, please feel free to contact our customer service team; we will be happy to assist you.

Thank you for your interest in FRM LLC. We look forward to providing you with a pleasant shopping experience!